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Frequently Asked Questions

Most frequent questions and answers

Can I cancel my order after I've made a purchase on the website? - You can.

We offer immediate order cancellations up to a limit of 24 hours after purchasing – so if you change your mind within that time – send us a message and we’ll cancel and refund you in full as soon as we get your request.

How do I return or exchange an item? - Our Guarantee.

Our return policy lasts 30 days beginning only when our package is delivered to your address.We will accept any returns for all undamaged items within 30 days to guarantee customer expectations and ensure satisfaction of your purchases.

 

What types of Payment do you accept? - All Standard Payments.

We accept all Payments via PayPal, Visa ad Mastercard,

Where do you ship from?

Primarily we ship out from fulfillment centers in the United States, Eastern Asia and Western Europe. If the item you’ve purchased is out of inventory in your nearest location we’ll send it directly from our production lines at the same delivery times as stated in our shipping section.

Our products are efficiently packaged by our expert handling team to ensure they arrive in perfect condition regardless how far they go. 

What if the item I ordered arrives broken or damaged?

We’ll make it up to if you in the case that it does. We take great care in selecting the manufacturers of our curated collections.

If you discover a flaw or fault in the item please contact us within the first 7 days of receiving that item and we’ll work it out with you. support@babysab.com

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